The Rules of Verbal Jiu-Jitsu With Patients

From MedPage Today:

Verbal Jiu-Jitsu is what I call the technique of deflecting and defusing such manipulative confrontations. The first and most important rule of Verbal Jiu-Jitsu is to remember that this is not a war or a contest! There should be no “battle of wills” between you and your patient. There is no winner or loser. Instead, you and your patient are having a conversation. The whole goal of Verbal Jiu-Jitsu is to avoid any kind of verbal battle.

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