Emergency Department Volunteers: Defining the position and its effect on the Patient Experience

From the University of Arizona:


Research Question: Will trained volunteers significantly affect patient experience compared to educational fliers or no intervention?

Background: Patient experience continues to be an important issue with our nation’s healthcare system especially with the adoption of Value Based Purchasing for hospital reimbursement. With the use of Honor Health Scottsdale’s large number of volunteers, we hoped to design and develop a program that will improve experience for patients presenting to a community based Emergency Department.

Objective: To evaluate the impact of Emergency Department Volunteers on the patient experience.

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