Emergency Department Volunteers: Defining the position and its effect on the Patient Experience

From the University of Arizona:


Research Question: Will trained volunteers significantly affect patient experience compared to educational fliers or no intervention?

Background: Patient experience continues to be an important issue with our nation’s healthcare system especially with the adoption of Value Based Purchasing for hospital reimbursement. With the use of Honor Health Scottsdale’s large number of volunteers, we hoped to design and develop a program that will improve experience for patients presenting to a community based Emergency Department.

Objective: To evaluate the impact of Emergency Department Volunteers on the patient experience.

Opioid prescription rates dropping across the country

From Axios:

Opioid prescription rates across the country have been declining since their peak in 2012, according to data collected by the Centers for Disease Control and Prevention. The 2016 national prescription rate was the lowest in a decade at 66.5 per 100 people.

The 10 states with the highest opioid prescription rates in 2016 all saw decreases from 2015. Rates shown are per 100 people.

  1. Alabama 121.0
  2. Arkansas 114.6
  3. Tennessee 107.5
  4. Mississippi 105.6
  5. Louisiana 98.1
  6. Oklahoma 97.9
  7. Kentucky 97.2
  8. West Virginia 96
  9. South Carolina 89.4
  10. Michigan 84.9