How one rural hospital reduced its ED wait times

From Athena Health:

Before he became president and CEO of Ellenville Regional Hospital in 2003, Kelley specialized in computers and decision science. That work included a stint at Rensselaer Polytechnic Institute, where he collected data on 700,000 ED visits over three years in New York State.

“I learned about emergency departments, and I always promised myself if I ever had a chance, I was going to fix the biggest problem they all have, which is that they take forever,” he says. “If you ask anybody what their biggest beef about ED visits is, [it’s that] they take four to six hours. And they hate it.”

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