Patient satisfaction plummets when doctors say ‘no’ to requests

From Reuters:

Patients may become less satisfied with their care when doctors refuse their requests for things like prescriptions or lab tests, a U.S. study suggests.

Researchers examined data on 1,141 patients with a total of 1,319 doctor visits. Overall, about two-thirds of these visits included at least one patient request for the doctor to provide a particular specialist referral, lab test, pain drug or other prescription medication.

Doctors fulfilled these requests 85% of the time, the study found. When doctors didn’t acquiesce, however, patient satisfaction scores in surveys after the visits were dramatically lower than when requests were fulfilled.

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