Since 1975, the staff of the BioTel On-Line Medical Direction Unit housed at Parkland Memorial Hospital has served countless residents of Dallas County who were transported via ground ambulance and received life-saving direction from people they never met. Now, thanks to an innovative new program, a BioTel social worker can collaborate with EMS personnel to provide additional services to patients in need.
The program is designed to assist frequent users of EMS who may not be in need of emergency medical care, but could be helped by referral to various community social services resources. Paramedics who encounter these patients can contact BioTel to enlist support from BioTel’s social worker.
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