Survey dissatisfaction

From Modern Healthcare (hat tip: Dr. Menadue):

Most physicians have long been critical of patient satisfaction surveys. They question whether the surveys truly measure quality and whether it’s fair to use them to determine physician bonuses.

They will finally get their wish under the new physician payment system under the Medicare Access & CHIP Reauthorization Act. The 90% of physicians expected to use the standard incentive program (dubbed MIPS for Merit-based Incentive Payment System) will have the option of excluding patient satisfaction ratings from the formula for determining rewards or penalties to their pay.

The CMS escape clause came in response to the general hostility most physicians have toward the surveys. In a survey for Modern Healthcare conducted by New York City-based SERMO, an online physicians’ social networking website with over 600,000 members around the world, only 9% of 2,100 respondents thought patient satisfaction surveys accurately reflect the quality of care.


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