Hospitals with high patient experience star ratings don’t have better outcomes

From Becker’s:

CMS started awarding five-star ratings to hospitals based solely on HCAHPS scores in April of last year, and one year later, a research letter published in JAMA Internal Medicine claimed the patient satisfaction-based ratings actually are associated with patient outcomes. However, a recently released study from Quantros produced contrary findings.

According to Quantros’s research, that letter’s findings are “misleading and may actually steer patients to hospitals with poor clinical outcomes,” a statement reads.

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