Emergency Medical Services Works on Improving Information Exchanges with Hospitals

From Emergency Management:

EMS agencies and hospital emergency departments would like patient information to flow in both directions to speed diagnoses and improve care and efficiency. With a $2.75 million, two-year grant from the federal Office of the National Coordinator for Health Information Technology (ONC), California EMSA is getting ready to set up pilot projects with regional health information exchanges (HIEs) and EMS agencies to work on both day-to-day patient handoffs as well as how data about displaced patients could be accessed during an emergency such as an earthquake.

Smiley said the goal is to make EMS a full participant in the electronic exchange of health information…

Hospitals Adapt ERs To Meet Patient Demand For Routine Care

From NPR:

It would help, Blendon says, if the medical world were more responsive to the problem. For instance, more community doctors could hold some office hours on evenings or weekends, so they could potentially see a patient like Skipper Beck late on a Friday, or see patients on short notice when they’re sick.

“I’m hoping we’ll change a bit of the discussion,” he says. “You have to have a place to go, and the hours have to reflect the life of people.”

But ERs are important to hospital revenue, and people seek help there for many reasons. So some hospitals are trying to make the ER experience more convenient for patients. Some emergency departments now allow patients to schedule appointments, for instance. And others modify their care and facilities to attract a particular subset of the community — such as the parents of sick or hurt children.

EasyJet rewards hero doctor with free coffee – but makes him pay £1.20 for KitKat to go with it

From the Independent:

After this demanding journey, the doctor contacted easyJet’s public affairs office to discuss the airline’s policy on recognising health professionals who volunteer to help passengers. He wrote: “I believe my intervention helped avoid an emergency landing. It therefore saved the company thousands of pounds. Was it therefore appropriate or proportionate that I should be offered a free coffee but be asked to pay for the KitKat?”

His email was ignored. Eventually easyJet customer services responded with an improved reward: one free piece of checked luggage, one way, on his next easyJet trip – worth around £20.