Emergency physician, a former clown, tapped to lead patient experience team

From Crain’s:

Sara Laskey, now an accomplished MetroHealth emergency room doctor, knows a few things about making people smile. Before a career in medicine, Dr. Laskey traveled the country as a clown with Ringling Bros. circus, even meeting her husband in the process.


So, when Dr. Akram Boutros, MetroHealth’s CEO, was looking for a leader of an initiative to improve the health system’s customer service and shatter negative perceptions patients might have of the hospital, he figured, “Who better than someone whose job it was to create joy?”


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