From Business 2 Community (hat tip: CEP)
As consumers of healthcare, you need to understand how well hospitals are delivering a good patient experience. Using the HCAHPS data, I developed a map to help you easily identify and understand how your hospital ranks in patient experience. In the map below (see Figure 1), the colors are based on the patient advocacy index I created (average of top box scores for two questions: Overall hospital quality rating and Recommend hospital. In my prior analysis, this Patient Advocacy Index (PAI) had a reliability estimate (Cronbach’s alpha) of .95, suggesting that it is a reliable measure.
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