Use of interactive technology boosts patient satisfaction

From Fierce Healthcare:

Hospitals within six different healthcare systems saw dramatic increases in their patient satisfaction rates when using interactive monitors that allow patients to communicate with staff and access information about their care, according new findings.

The interactive monitors helped boost patient satisfaction with educational materials by 42 percent and lifted overall satisfaction scores by least ten percent, including scores from the ubiquitous Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), reports the Beryl Institute.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s

%d bloggers like this: