Use of interactive technology boosts patient satisfaction

From Fierce Healthcare:

Hospitals within six different healthcare systems saw dramatic increases in their patient satisfaction rates when using interactive monitors that allow patients to communicate with staff and access information about their care, according new findings.

The interactive monitors helped boost patient satisfaction with educational materials by 42 percent and lifted overall satisfaction scores by least ten percent, including scores from the ubiquitous Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), reports the Beryl Institute.

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