Disruptive Behavior Affects Hospital Financial Health

From Medscape (free registration required):

A recent study by Alan Rosenstein, MD, medical director of Physician Wellness Services of Minneapolis, Minn., published in the Journal of Healthcare Risk Management, shows the impact of disruptive behavior by healthcare professionals on hospitals’ financial health in terms of staff recruitment and retention, malpractice lawsuits and insurers’ “non-pay for adverse events” reimbursement policies. The study cites data indicating that recruiting a new nurse costs $60,000 to $100,000, not including the costs of orientation and training. Adverse drug events cost $2,000 to $5,800 and lengthen hospital stays by 2.2 days to 4.6 days, and additional care for hospital-acquired infections costs $20,000 to $38,000. Meanwhile, a 2006 study shows that malpractice claims related to medical errors cost $521,560 on average. Rosenstein says doctors often do not realize they are exhibiting disruptive behavior, and he recommends that hospitals try a remedial approach before a confrontational or punitive legal one.

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