New ED program emphasizes extra fast, extra easy, extra great patient care and customer service

From the Courier-Gazette:

Mesquite, Texas— “ER Extra” is a revolutionary emergency room experience aimed at making sure patients get the care they need in a prompt and courteous manner. The implementation of “ER Extra” at Dallas Regional Medical Center will streamline the process while simultaneously keeping patients and their families informed about what to expect.

“A smooth visit from start to finish is our goal at Dallas Regional Medical Center, and “ER Extra” is giving our staff, nurses and physicians the necessary tools to make this a reality for each and every patient we meet,” said Ken Ward, interim CEO .

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