From Modern Healthcare (free subscription required)
Rude language and hostile behavior are threats to patient safety and quality of care, according to a sentinel-event alert released today by the Joint Commission.
Healthcare professionals and organizations must take a stand against intimidating behavior by developing a “comprehensive approach” to address issues and establishing codes of conduct, the commission said in a news release. The accrediting body suggested an 11-step plan that includes educating healthcare teams about professional behavior; holding staff accountable; evoking a zero-tolerance policy toward disruptive behavior; determining disciplinary measures; and developing a system to detect and report poor behavior.
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