From Fierce Healthcare:
In the first independent comparative study of 13 Lean projects, staff at all levels reported higher employee satisfaction at every institution, citing better front-line staff involvement in problem-solving and employee collaboration, according to the Agency for Healthcare Research and Quality.
However, some staff didn’t fully embrace Lean initiatives–the management approach rooted in quality efficiency–at their institutions, according to a column inHospitals & Health Networks. Some employees noted they were frustrated that committing time to Lean and working with other departments took away from their regular duties.
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