From MedPage Today:
All U.S. healthcare organizations must be able to talk with patients about their care in a language they can understand, according to new Joint Commission standards.
That involves hiring interpreters, ensuring proper training, identifying patient communication needs, and keeping a written policy that emphasizes respect of cultural values, according to a white paper coauthored by the Commission “in conjunction with Language Line Services” — a telephone-based interpretation service.
The white paper notes that the company’s “customer regulatory readiness program” — “much of which is free” — includes consultation, support, and instructional materials.
The standards are being implemented in a one-year pilot phase, according to the Joint Commission, a nonprofit organization that surveys and accredits hospitals.