Groups urge ‘no tolerance’ on disruptive behavior

From Modern Healthcare:

Conflict-management training and “no tolerance” policies for disruptive behavior by nurses and physicians are among the recommendations being promoted to improve the working relationships between clinicians.

Two organizations—the American College of Physician Executives and American Organization of Nurse Executives—have developed a set of model policies, online classes and information sources to improve relations and address disruptive behavior.

The collaboration follows the Joint Commission’s new standard, which went into effect Jan. 1, stating that hospital leaders must take steps to address disruptive behavior. Although the policies apply to clinicians of all stripes, physicians have groused at the standard because terms were poorly defined and some fear it could subject them to groundless disciplinary actions.

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