Healthcare Financial Management Vol. 62, No. 7, P. 86; McLarty, Jim; Jeffers, Lori
The emergency department (ED) is used to gauge a hospital’s operational health and reputation and generally provides a substantial amount of revenue. However, inadequate patient throughput–not just increased demand–can lead to overcrowding in the ED and often is characterized by longer lengths of stay in the ED, higher rates of patients leaving before being seen, longer boarding periods in the ED and increased patient diversions to other beds. Even small, inexpensive improvements, such as expanding transport personnel at times when admission and discharge tend to be high, can be a big help; but regardless of the steps hospitals take, a culture change, staff training in new processes, front-line managers’ buy-in and continual monitoring are required.
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